.jpeg)
Are you a recent graduate looking to begin your corporate journey with a reputed company? Here’s your chance! HCL Technologies is conducting a mass hiring drive for the position of Process Associate – Voice Process at its Chennai office. This is a golden opportunity for freshers from non-technical backgrounds to kickstart their careers in customer service with one of India’s top IT giants.
About HCL Technologies
HCL Technologies is a global leader in IT services and consulting, operating in over 50 countries. With a strong emphasis on innovation, employee-centric culture, and customer satisfaction, HCL provides world-class career opportunities across diverse domains.
Job Overview: Process Associate (Voice Process)
- Job Role: Process Associate – Voice Process
- Location: Chennai (Work from Office)
- Experience: 0 years (Freshers)
- Employment Type: Full-Time, Permanent
- Expected Salary: ₹3–4 LPA (based on industry standards)
- Shift: Rotational
This is a voice-based support role where you will handle customer inquiries professionally and efficiently, contributing directly to customer satisfaction and service excellence.
Key Responsibilities
- Handle inbound/outbound voice calls with customers
- Address queries, provide solutions, and maintain service levels
- Collaborate with team members to meet productivity and quality targets
- Adhere to shift schedules and company policies
- Ensure accurate documentation and maintain data confidentiality
Eligibility Criteria
- Educational Qualification: Any graduate from non-technical streams
(e.g., B.A., B.Com., B.Sc., BBA, BMS, B.Ed., etc.) - Graduation Year: 2023 and 2024 pass-outs preferred
- Experience: Freshers only
- Note: Engineering graduates (B.E./B.Tech) are not eligible for this role
Skills Required
- Strong communication skills in English
- Basic understanding of customer support operations
- Willingness to work in rotational shifts
- Positive attitude and adaptability
Salary Details
According to industry estimates, freshers in this role can expect a compensation of ₹3–4 LPA, including shift allowances and performance-based bonuses.
Application Process
- Register on Naukri.com
- Upload an updated and tailored resume
- Search for the listing: “Process Associate Freshers – Voice Process – Chennai”
- Click ‘Apply’ and follow the instructions to complete your submission
Ensure your resume highlights:
- Communication skills
- Internship/project experience
- Educational background
- Willingness to work in voice support
Interview Process
- Resume Screening
- Voice and Communication Assessment – conducted virtually
- HR Interview – discussion on joining, expectations, and job role
- Offer Letter & Onboarding
Employee Benefits
- Fixed compensation with shift allowances
- Medical & health insurance
- Paid leaves and holiday benefits
- Training and onboarding programs
- Growth opportunities in customer support
- Performance bonuses and rewards
Why You Should Apply
- Kickstart your career with a global brand
- No technical degree required
- Excellent training and growth opportunities
- Supportive and inclusive work environment
- Exposure to corporate culture and client interaction
Don’t miss out on this chance to launch your career with HCL Technologies!
Apply now and be a part of one of India’s leading IT service companies.
Apply Now on Naukri.com (Search for "HCL Technologies Process Associate Chennai")