.jpeg)
Are you ready to begin your career with one of the world’s most recognized brands—all from the comfort of your home? Amazon is hiring Customer Service Associates for its Virtual Customer Service (VCS) team across India. This is a golden opportunity for freshers and early-career professionals looking to gain customer support experience while enjoying the flexibility of remote work.
Job Overview
- Role: Customer Service Associate – VCS (Work From Home)
- Location: Remote (Currently hiring in West Bengal and PAN India)
- Experience: 0–4 Years
- Job Type: Full-Time
- Working Days: 5–6 Days a Week | Rotational Shifts (including weekends/holidays)
- Salary: ₹3 LPA – ₹4.5 LPA (Expected)
Key Responsibilities
As a Customer Service Associate, you will:
- Interact with Customers via phone, chat, or email
- Resolve queries related to orders, payments, returns, and deliveries
- Adhere to processes and escalate complex issues when needed
- Document all interactions accurately in Amazon systems
- Deliver high-quality customer support in a fast-paced environment
Eligibility Criteria
-
Education:
- Minimum: 10+2 (High School Pass)
- Preferred: Any Graduate (Any stream)
-
Experience: Freshers to 4 years of experience welcome
-
Technical & Soft Skills:
- Excellent communication & typing skills
- Familiarity with basic computer operations and Windows OS
- Willingness to work in rotational shifts
- Strong problem-solving & conflict resolution abilities
Interview Process
- Online Registration – Apply via Amazon Jobs portal or trusted job platforms like Naukri.com
- Online Assessment – Test covering communication, logical reasoning, and typing
- Virtual Interview – Final round with HR panel
- Document Verification & Onboarding
How to Apply
- Visit the official Amazon Jobs portal or Naukri.com
- Create your profile and upload your updated resume
- Complete the assessment and await interview instructions
Perks and Benefits
- Competitive salary with growth opportunities
- Night shift & overtime allowance
- Sodexo Meal Cards for daily needs
- Flexible work-from-home environment
- Exposure to global customer service standards
- Opportunity to learn and grow in a global tech culture
Why Choose Amazon?
Amazon offers more than just a job—it offers a career. You’ll work in a global, dynamic, and customer-obsessed environment with access to world-class training and career growth paths. Whether you’re a fresher or making a career shift, this role provides stability, flexibility, and learning all in one.
Join the Amazon team and start your work-from-home journey today!
Apply Now: [Click Here]