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Are you a 2024 or 2025 graduate looking to kickstart your career in a global IT services company? Capgemini is hiring freshers for the Contact Support Group (CSG) role at its Coimbatore location. This is a golden opportunity to start your professional journey with a company known for innovation, inclusion, and global exposure.
About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. With a presence in over 50 countries and 350,000+ employees, Capgemini is committed to shaping the future through technology and talent. Capgemini India, under the Exceller program, empowers freshers with structured training and real-world project exposure.
Job Overview
- Role: Contact Support Group (Customer Support)
- Location: Coimbatore, India
- Type: Full-Time (Entry-Level)
- Batch: 2024 & 2025
- Experience: 0–1 Year
- CTC: ₹3.25 LPA (₹3.00 LPA base + ₹25,000 joining bonus)
Eligibility Criteria
Educational Qualifications (3-Year UG Degrees or Diplomas):
- B.Sc (Any specialization)
- BCA
- BBA / BBM
- B.Com
- B.A
- Diploma (Any stream)
Additional Requirements:
- No active backlogs
- Willing to relocate if required
Job Responsibilities
- Provide IT support via voice, email, and chat.
- Troubleshoot technical issues using tools like CHIP (AI Bot).
- Manage and resolve customer incidents and tickets.
- Collaborate with global teams for effective resolution.
- Ensure high customer satisfaction through timely and empathetic communication.
Skills Required
- Strong English communication (verbal and written)
- Basic IT knowledge and troubleshooting skills
- Good analytical and interpersonal skills
- Willingness to work in 24×7 rotational shifts
- Customer-first attitude
Application Process
- Create a DigiLocker Account linked to Aadhaar.
- Apply Online via Capgemini’s career portal.
- Fill in Accurate Details (education, contact info).
- Shortlisting: Only selected candidates will be contacted.
- Deadline: 15 May 2025 at 12:00 AM (No late entries)
Interview & Selection
- Online Assessment: Logical reasoning, communication, cognitive abilities.
- Technical + Behavioral Interview: Role-related scenarios and IT basics.
- HR Round: Salary discussion, shift details, and expectations.
Note: Candidates must arrange their own PC/laptop with a webcam and internet for online tests and interviews.
Benefits & Career Growth
- Training: In ITSM tools, ticketing systems, and soft skills.
- Career Progression: Opportunities for internal job shifts and upskilling.
- Diversity-Friendly: Women applicants are encouraged to apply.
- Incentives: ₹25,000 joining bonus.
- Work-Life Balance: 5-day work weeks with supportive policies.
Work Culture at Coimbatore
Capgemini’s Coimbatore office is known for its inclusive, safe, and engaging work environment. Employees enjoy:
- Global collaboration opportunities
- Continuous learning and mentorship
- Participation in various clubs and events
Apply Now
Click Here to Apply for Capgemini CSG Role 2025
Start your IT journey with Capgemini and unlock global career opportunities right from the start. Don’t miss the application deadline!